الشحن

Shipping Policy

We ship worldwide. Below you'll find everything you need to know about how your Aureya order reaches you.

Order processing
Orders are processed within [X] business days of confirmation. Orders placed on weekends or public holidays are processed on the next business day. Once your order is dispatched, you'll receive a shipping confirmation email with tracking.

Delivery times (estimates)

  • United Kingdom: [X–X] business days
  • Europe (incl. Spain & France): [X–X] business days
  • Rest of the world: [X–X] business days

Delivery times are estimates calculated from dispatch and are not guaranteed. They may vary due to carrier delays or customs processing.

Shipping costs
Standard shipping is [COST] for orders under [FREE-SHIPPING THRESHOLD]. Enjoy free standard shipping on all orders over [FREE-SHIPPING THRESHOLD]. The exact shipping cost for your destination is calculated and shown at checkout before payment.

Customs, duties & taxes
For international deliveries, your order may be subject to import duties and taxes applied by the destination country. These charges are not included in the product price or shipping cost and are the responsibility of the recipient. We recommend checking your local import rules before ordering.

Tracking your order
Once your order ships, you'll receive a tracking link by email. Please allow 24–48 hours for tracking information to update.

Delays
If your order is significantly delayed beyond the estimated delivery time, please contact us at officialaureya@gmail.com and we'll do everything we can to resolve it as quickly as possible.

Lost or damaged parcels
If your parcel arrives damaged, or is confirmed lost in transit, please contact us within [X] days of the expected delivery date. We'll arrange a replacement or refund.

Incorrect address
Please double-check your shipping address at checkout. We cannot be held responsible for orders delivered to an incorrect address provided by the customer, but we'll always do our best to help.

Contact
For any shipping questions, reach us at officialaureya@gmail.com.